Euro Cars London (Specalists in Airport Transfers to and from Central London from Heathrow, Gatwick, Stansted, Luton and City Airport)

Without Prejudice

Terms of Hire
All booking are made via the website or directly via our control centre.
We do not accept any responsible for any arrangements or booking made via a driver
as this would be a private arrangement between you and illegal. All Private Hire bookings have to made via a Priate Hire Operator by law with a valid PCO Operators Licence.

The sending of an email either via the website or other does not confirm a booking
and in no way obligates us contractually or other until we recieve full and final payment and confirm a booking.

Any changes to the booking must be notified as soon as possible,
as it is possible that your booking will be cancelled at point of pickup should it then interfere with other bookings. Trips that are changed once the pickup has been made may be cancelled at any point as you will then have broken your end of the contracted journey.

Drivers:
All drivers are self-employed
Fully insured with hire & reward insurance
Public Carriage Office registered
And responsible for all goods & persons carried.

Therefore we do not accept any liability for persons, personal belongings or any goods carried. unless it should be proven that we did not ensure that a drivers insurance was up-to-date.

INSURANCE:
It should be noted that we are a minicab/Private hire company
and are therefore primarily a passenger service, as such minicab/Private hire drivers do not as a norm carry goods in transit insurance or insurance to cover articles of high value. Therefore it is your responsibility to ensure the cover of any item that you wish transported of a high value. The value/definition of high value can not be answered here as this is subject to change by the insurance companies at any time.

Late/Delayed vehicles
We do not accept any liability for late or delayed vehicles for any reason - either at a pickup point or destination, or for any unforeseen event, therefore it is your responsibility to ensure that you allow enough time when booking to allow for any unforeseen event and to meet any personal or business timetable/s.

Confirmation of bookings:
For credit card payments:
we will issue a confirmation of booking subject to time slot availability via email or other. However we reserve the right to cancel a booking without notice & without prejudice should the credit card company refuse payment. In the unlikely event that this happen our procedure is to issue an email notifying you of the situation & informing you that you booking is cancelled.

For cash payments & payments made by UK Cheque & cheque card:
We will notify you upon receipt of your booking request (by return email or other) that your booking has been accepted and confirmed.

Our offices are manned 24 hours a day 7 days a week so should you need to contact us please click here.

Payments
Except of inbound Airport Transfers, inbound Cruise Transfers, inbound Hotel Transfers & Colleges and Universities Outside of Grater London, that must be paid via this website by credit card and in advance we accept payment for all other journeys by cash, UK cheque & cheque card and Credit card via the website for pre-booked jobs.

Cash & Cheque payments
are made directly to the driver who will issue a receipt at point of payment. (point of payment being the end of the contracted journey).

Any payment made to us (and not being a cash fare/payment to a selfemployed driver) is subject to the current rate of VAT (Value Added Tax) Which is government taxation irrespective of were the booking is made from as all work is carried out is in the UK and therefore subject to VAT.

Where a booking is made by credit card and the passenger/s choose alternative destinations to those booked, the driver will charge any differences which should be made in cash (pounds sterling) after receiving a quote for any differences from the control centre..

Where the the journey is a shorter distance than that booked a refund will not be made (either in full or in part) as you have not inform us of any change/s and are therfore in breech of the contracted journey. please see Refunds & Cancellations.
As this appears harsh we will explain why: Click here.

Refunds & Cancellations
Refunds & Cancellations - Credit cards:
In the event that an error occurs in your charging that should resulted in you being overcharged or you feel you should receive a refund for any reason please contact us as soon as possible

Please Note:

• Any journey may be cancelled up to the time a job has been dispatched. In which case a full refund will be made less a Ten pound cancellation free. Where a job is cancelled on arrival or the driver is on route to you no refund will be made.
• In the event that we should be in breech of any contracted journey a full refund will be made without any cancellation free or other
• All refunds will be re-credited to you credit card but under no circumstance will a refund be made in any other way when payment is received by credit card.
• Refunds should register on your account within 56 hours, in the event that it doesn't please contact us and we will chase it up for you.

Refunds - Cash & UK Cheque:
In the event that a driver overcharges you or you feel that you should receive a refund for any reason please contact us as soon as possible and we will look into the matter for you.
If a driver has overcharged or a refund is found to be appropriate a refund will be made in pound sterling by UK cheque and posted to you anywhere in the world.

Multi drops or pickups

• Multi drops & pickups will require a quote directly from the control centre.
• When these quote are made they allow ten minutes waiting time at each pickup point or destination
• However - should a vehicle be kept waiting at any such point in excess of this the driver will make a cash charge for the difference.

Exceptions
Until our credit card payment system has been setup all terms relating to credit or debit card payments are suspended.


Miscellaneous

• Any changes to these terms and conditions will be post herein
• It is your responsibility to have read and understood our terms & conditions, & privacy policies prior to ordering a vehicle.
• Ordering a vehicle confirms acceptance of our terms & conditions, & privacy policies without reservation.
• In all cases the Laws of England & Wales shall apply
• All personal data is protected by the Data Protection Act
• & UK statutory rights apply.

All rights reserved.



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